Privacy Policy

Welcome to Milligrain. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website or placing an order with Milligrain, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that helps us process orders, deliver cookies, and improve our services. This may include:

a. Information You Provide Directly:

Name
Email address
Phone number
Delivery address
Payment details (processed securely through third-party providers)
Feedback or inquiries submitted via forms or email

b. Automatically Collected Information:
When you visit our website, we may automatically collect limited technical data such as:

Browser type and version
Device type and operating system
IP address and general location
Pages you visit and time spent on our site

This helps us improve user experience and website performance.

2. How We Use Your Information

We use your information to:

Process and deliver your cookie orders
Communicate order updates, offers, or support messages
Improve our menu, services, and website functionality
Ensure secure payments and fraud prevention
Comply with applicable legal requirements
3. How We Share Your Information

We value your trust and do not sell your personal information.
We may share information only with:

Delivery partners to ensure smooth and timely delivery
Payment processors to handle secure transactions
Service providers assisting with website hosting, analytics, or customer support
Authorities, if required by law or to protect our rights and customers’ safety

All partners are required to handle your data securely and only for intended purposes.

4. Data Security

We take data protection seriously.

We restrict data access to authorized personnel only.
Payment data is handled by secure third-party gateways; we do not store card details.

Despite best practices, no system is 100% secure — but we continually review and enhance our security measures.

5. Your Rights

Depending on your location, you may have the right to:

Access or correct your personal information
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details below.

6. Retention of Information

We retain personal data only as long as necessary to fulfill your order, comply with legal obligations, or resolve disputes. Once no longer needed, it is securely deleted.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. The latest version will always be posted on our website.